Accelerate Podcast with Andy Paul
April 28, 2016

On Accelerate! Now: Episode 144 with Guy Nirpaz. The Role of Customer Success Teams in Growing Your Revenue

Guy Nirpaz is the co-founder and CEO of Totango, a leading customer success platform. He is also the author of the new book Farm Don’t Hunt: The Definitive Guide to Customer Success.  In today’s episode Guy and I discuss the critical role Customer Success teams play in expanding the lifetime value of your customers. Among the many topics we are discuss are:

  • The essential differences between Customer Success and Customer Service. And, what this means for your business.
  • The role of Customer Success in onboarding, expanding and renewing customer relationships.
  • How to use Customer Success data to reduce customer churn.
  • The role of value creation in driving renewals.
  • The biggest challenges that customer success teams face.

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More about Guy Nirpaz

What’s the first sales activity you do every day?
Check Evernote

What’s your favorite music to get you pumped up?
70’s and 80’s Rock

What's the one book that every salesperson should read?
Inside Out and Outside In: Psychodynamic Clinical Theory and Psychopathology in Contemporary Multicultural Contexts by Joan Berzoff, Laura Melano Flanagan, and Patricia Hertz

Contact Guy Nirpaz

Contact Guy:

Website: http://www.totango.com/

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Free Resources

Free chapter from Amp Up Your Sales: Powerful Strategies That Move Customers to Make Fast, Favorable Decisions. Ranked as one the Top 20 most-highly rated sales books of all time by Amazon.

Free chapters from Zero-Time Selling, 10 Essential Steps to Accelerate Every Company’s Sales. Awarded one of Top 3 Sales & Marketing books of 2011 by Top Sales World.

About Andy

Andy is the host of the top-rated 6-day per week podcast, Accelerate!, the go-to resource for the best sales advice online. He is the author of Amp Up Your Sales: Powerful Strategies That Move Customers To Make Fast, Favorable Decisions. Amp Up Your Sales is on HubSpot's list of the 20 Top Rated Sales Books of All Time. He is also the author of Zero-Time Selling: 10 Essential Steps to Accelerate Every Company’s Sales (which won Top Sales World's award as one of the Top 3 Sales & Marketing books of 2011.)

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