Aligning Solutions and Services to Elevate Customer Success. With Dave Blake.
Dave Blake is the founder and CEO of ClientSuccess, a platform that helps Customer Success team proactively manage, retain and grow their existing customer base. In this episode, Dave talks about the role CS teams play in retaining customers, opening doors to up-selling, and minimizing the churn among subscribers. Among the topics we discuss are:
- The important differences between Client Success and Customer Support
- The best practices of CS Teams.
- The role of the Customer Success Manager (CSM) in customer retention and minimizing churn.
- How to identify and hire strong CSMs.
- Managing the hand-off between Account Execs and Customer Success Managers.
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More about Dave Blake
What's your most powerful sales asset?
Building genuine relationships.
Who’s your sales role model?
Chris Harrington: President of Domo.
What’s one book that every Customer Success Manager should read?
Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek
What music is on your playlist right now?
I listen to all types of music ranging from boy bands, thanks to my five daughters, to Tabernacle Choir.
Contact Dave Blake
Website: ClientSuccess Website
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Free chapters from Zero-Time Selling, 10 Essential Steps to Accelerate Every Company’s Sales. Awarded one of Top 3 Sales & Marketing books of 2011 by Top Sales World.
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Andy is the host of the top-rated 6-day per week podcast, Accelerate!, the go-to resource for the best sales advice online. He is the author of Amp Up Your Sales: Powerful Strategies That Move Customers To Make Fast, Favorable Decisions. Amp Up Your Sales is on HubSpot's list of the 20 Top Rated Sales Books of All Time. He is also the author of Zero-Time Selling: 10 Essential Steps to Accelerate Every Company’s Sales (which won Top Sales World's award as one of the Top 3 Sales & Marketing books of 2011.)