Accelerate Podcast with Andy Paul
February 11, 2017

How To Hire and Coach the Best Sales Professionals. With Ken Thoreson. #379

Joining me once again on this episode of Accelerate! is my guest Ken Thoreson, President of Acumen Management Group, and author of several books on sales, sales management, hiring, and personal development. Ken’s latest book is, SLAMMED!!! For the First Time Sales Manager.

KEY TAKEAWAYS

[1:01] Acumen Management was started 19 years ago, focused on strengthening sales management, through workshops, blogs, and books, around leading an organization, sales compensation planning, and hiring a high-performance team.

[2:16] Sales managers are often promoted from sales, with no management training. They have a list of management responsibilities, but continue to stick to sales activities, don’t set priorities, and fail to create business and sales plans.

[4:20] The biggest challenge facing sales managers today is their inability to build a process, so they can focus on the execution. Most organizations have poor sales execution.

[5:45] Ken quotes Butch Jones, Football Coach, U of Tennessee, “Every player does not give 110% every day; it’s the coach’s job to increase their intensity and the effort they give.” Coach to align the soul of the individual with the goal of the company.

[6:44] Salespeople need to believe in the company, in the product or service, and in how they can impact their clients. The sales manager needs stories, with real examples of people being helped. Salespeople leave if they don’t believe.

[11:09] “Don’t swing at the first pitch.” If you mis-hire, it costs four times what you paid in salary.

[16:09] Build the right candidate profile, and involve other managers, people in the sales team, and maybe customers, in the choice.

[19:21] Look at your product or service, the client you need to influence, who you want to have approaching them, and what kind of training they will need. You may hire a non-salesperson with product expertise.

[21:50] Assessments are a tool, and they should be more of an indicator, than a screen. Testing is essential. An interview is no place for trust. Let the candidate give a presentation, write a pitch on your product, or be tested in a social situation.

[26:36] Hire slow; fire fast. Take everyone through the hiring process. Do not skip a step. Just like the sales process, it’s there to qualify the candidate.

[27:58] Ken gives sample interview questions, and the reasons for them.

[30:34] Ken recommends clients start a book club, and discuss the book for 15 minutes in every weekly sales meeting. Andy mentions his 15-minute daily reading program for clients.

February 10, 2017

How to Be Resilient in Sales. With Bridget Gleason. #378

Welcome to another Front Line Friday with my very special guest and honorary co-host, Bridget Gleason. On this week’s episode, Bridget and I discuss resilience, why you need it in sales, tips that help you develop it; ideas to lift your sights, such as tracking small victories; and the suggestion to help others reach their own objectives.

KEY TAKEAWAYS

[1:39] Have you had setbacks yet in 2017? Andy and Bridget discuss resilience. It is best developed through experience. The Japanese have a saying, “Fall seven times, get up eight.”

[3:05] Keep doing it. There is positive reinforcement from doing something hard. Make that next phone call, and the next, until you get some positive reinforcement.

[4:53] People who are resilient are not unemotional; they just find a way to put one foot in front of the other and keep at it, and they are persistent against that goal.

[5:52] Focus on small victories. Andy remembers teaching swimming lessons, where he learned the most important thing is to give people immediate success, and build on the success.

[6:46] Decide what the smallest unit of success for your daily tasks would be. Focus on that. A great phone conversation, or any goal you can set and meet. It starts a cycle of success.

[7:26] Bridget deliberately set achievable goals she would meet. Not easy, but ones she knew she could do. She wanted to reinforce, “I am a person who achieves the goals I set.”

[9:00] Andy’s boss used to ask him, “When’s the best time to go get an order? When you’ve just closed one!” Success encourages success. Teams will score twice in succession, in the rhythm.

[10:18] When you feel down, read something inspirational by anyone who inspires you. Bridget quoted from Devotion: Love and the Power of Small Steps, by Kim Nicol. Bridget looks until she finds what speaks to her. Keep words of wisdom in mind.

[14:41] Do something physical. Bridget accomplishes a run in the morning before she starts he workday. Take a walk in the middle of the day. It gives you energy. Get enough sleep.

[17:55] One way to lift yourself is to go help someone else, either someone who needs mentoring, or someone outside of work, where you can volunteer. You will get a boost.

[21:25] Being resilient means paying attention to yourself. If you are having a hard time, don’t ignore it; acknowledge it, and take corrective steps, as needed. Celebrate small wins. Go help someone else.

 

January 28, 2017

How to Apply the Coaching Model in Your Organization. With Barry Demp. #367

Joining me on this episode of Accelerate! is my guest Barry Demp, Founder of Barry Demp Coaching, and author of an interesting book, called, The Quotable Coach: Daily Nuggets of Practical Wisdom. Among the many topics that Barry and I discuss are how a coaching relationship differs from a management relationship, why it’s essential to connect with the vision and values of your people, and how to find fulfillment in your work.  

KEY TAKEAWAYS

[:50] Barry taught Science for two years in the Philadelphia Public Schools. He moved into pharmaceuticals in sales and marketing for 12-1/2 years, for Upjohn. Barry left in 1992.

[2:48] Barry was moved by the Barcelona Olympic Games. A documentary on athletes and coaches inspired him to bring coaching to business, which he has been doing for 24 years.

[7:09] In a coaching relationship, people promise action to fulfill a future goal they intend to achieve. They lead themselves to the future they desire. Old-school management is, my job is to get you to go where I need you, like it, or not.

[9:33] When people’s vision and values connect with the organization, they see work can be an expression of themselves, and they engage with it, and are fulfilled by that community, and they build it up to mutual benefit.

[13:16] The balance begins with relationships. Quality relationships underlie quality results. Knowing your employees, and their values, are drivers of human behavior. “We’re not a machine anymore,” ― Seth Godin.

[23:48] Barry’s book is developed from his blog. Andy notes selected quotes: “You’re more likely to act yourself into
feeling, than feel yourself into action.” ― Jerome Bruner.
Start something!

[25:47] “People are anxious to improve their circumstances, but they’re unwilling to improve themselves. They therefore remain bound.” ― James Allen. Invest in yourself!

[27:10] “Don’t stumble over something behind you”
― Seneca the Younger. Where do we live — past, present, or future? Be present in the moment, and step into the future!

[28:34] “Death is Nature’s advice to get plenty of life.”
― Goethe. Life is finite. Get the most out of it!

[30:06] “Our chief want in life is somebody who will make us do what we can.” ― Ralph Waldo Emerson. The ability to take a stand for other people is a remarkably powerful place!

[31:30] “If you chase two rabbits, both will escape.”
― Author Unknown. Choose and focus! The most productive people are highly-focused, not multi-taskers.

[32:33] “Instead of seeking new landscapes, develop new eyes.” ― Marcel Proust. Perception is reality. If we perceive things in new ways, we create new realities!

November 17, 2016

Use Transparency to Transform the Buying Experience. With Gerald Vanderpuye. #308

My guest on this episode of Accelerate! is Gerald Vanderpuye, Co-founder and CEO of BuyerDeck, a sales enablement and collaboration platform. Gerald and I discuss, among other topics, Gerald’s inadvertent sales error with a prospect that led to a record-breaking order, what Gerald learned from that mistake that led to the creation BuyerDeck, and how to provide the transparency and responsiveness that transforms the customer buying experience and produces more sales.

November 8, 2016

How to Grow by Going for NO to Get to YES. With Andrea Waltz. #300

Joining me on this episode of Accelerate! is Andrea Waltz, Founder of Courage Crafters, keynote speaker, and co-author of the book, Go for NO! YES Is the Destination, NO Is How You Get There. In this episode, Andrea and I discuss the real meaning of the word ‘no’, the cultural bases for the fear of failure, and how to rapidly grow your sales by getting to ‘yes’ after a long day of ‘no’.

October 31, 2016

How to Rebuild Your Confidence. With Molly Fletcher. #293

Joining me on this episode of Accelerate! is Molly Fletcher, CEO of the Molly Fletcher company, motivational speaker, entrepreneur, coach and author of 3 books: A Winner’s Guide to Negotiating: How Conversation Gets Deals Done, The Business of Being the Best, and The 5 Best Tools to Find Your Dream Career. Prior to starting her company, Molly was President of client representation for the sports and entertainment agency, CSE, where she spent 2 decades as one of the world’s only female sports agents, and has been nicknamed the “female Jerry Maguire” by CNN. Among the many topics Molly and I discuss in this episode how to rebuild your confidence after a set back, the important differences and similarities between selling and negotiating, and how to create and utilize a personal mission statement to help you achieve your goals.   

October 27, 2016

How to Have Better Sales Conversations. With Chris Orlob. #290

Joining me on this episode of Accelerate! is Chris Orlob, Founder and CEO of Conversature, a conversation coaching platform for sales teams. Among the many topics Chris and I discuss are how having visibility into sales calls (conversations) is essential for sales leaders today, how listening to actual calls services as a great sales coaching and auto-correcting mechanism and why sales leaders need to understand the important difference between skills and habits/behaviors in the context of sales coaching.

October 5, 2016

How to be a Great Sales Coach. With David A. Brock. #271

I am amped up to be bringing back my guest on this episode, David A. Brock, founder of Partners In Excellence. David is a fantastic blogger, sales coach, consultant, speaker, and author of a stellar new book, The Sales Manager Survival Guide – Lessons From Sales’ Frontlines. David and I engage on topics ranging from the evolving role of sales leaders in modern organizations to the qualities that make great sales coaches. And good sales managers. David brings to the table a wealth of hands-on experience and I’m happy to welcome him back to Accelerate!

July 6, 2016

The Role of Desire and Hustle in Sales. With Donald Kelly. #193

Donald Kelly, also known as The Sales Evangelist, is the host of The Sales Evangelist podcast and founder of TSE Sales Training and Coaching. Donald believes anyone can sell if they possess 3 traits: the desire, the hustle factor and proper training. Among the topics Donald and I discuss in this episode are:

  • What exactly is The Sales Evangelist evangelizing about?
  • What holds people back from continuously learning about sales?
  • How to teach sales managers to model the right sales behaviors.
June 3, 2016

On Accelerate! Now: Episode 170 with Bridget Gleason. Managing and Coaching Under-Performing Sales Reps

My regular guest on Front Line Friday is Bridget Gleason, VP of Corporate Sales for SumoLogic. In today’s episode, Bridget and I talk about managing and coaching under-performing sales reps. Sometimes, that can include respectfully managing those reps into other career opportunities. Be sure to join us for this information-packed episode! Among the topics we discuss are:

  • How much time you should give an underperforming sales rep to improve their results.
  • Should be a termination come as a surprise to a sales rep?
  • How managers should factor non-work related causes of poor performance into their evaluation.
  • How you should manage terminations for reasons other than sales performance.