Accelerate Podcast with Andy Paul
March 15, 2017

Hurdle the Barriers to Your Sales Success. With Ralph Barsi. #406

Ralph Barsi, Senior Director, Global Demand Center for ServiceNow.

KEY TAKEAWAYS

[:53] Ralph oversees the worldwide sales development at ServiceNow. His teams work to feed the top of the funnel.

[3:20] Ralph explains how he engages gatekeepers.

[4:57] ServiceNow started in San Diego, streamlining IT service workflow. They have expanded their offering, worldwide, to all business units within the enterprise.

[7:41] Gartner claims that in 2015, 70% of IT decisions were made outside of IT. How does this influence the sales process?

[8:40] What are the five major barriers to a sale?

[9:17] Ralph discusses how to help reps overcome obscurity. How do you maintain your LinkedIn profile? Ralph credits Jamie Shanks and his company for branding help.

[13:44] Ralph suggests looking at your market carefully, and setting up profiles with pertinent stories and metrics.

[16:04] Technology enables connection, but it distracts in the moment. What behavioral example should leaders set for smartphone use?

[21:00] What does Ralph ask his organization to do each week on LinkedIn, and social media? How can the smartphone help, and how can it hinder?

[22:14] What did Ralph learn about action, from Tony Robbins’ RPM model? How do Ralph’s team leaders incentivize behaviors and outcomes? What flexibilities do they have?

[29:34] Ralph talks about Steve Richards and Call Camp. How is conversation flow a problem with reps? What about scripts and being present in conversation? How does small talk apply?

[35:55] When is the right time to sharpen your craft, and better your game? What do you choose to do with leisure time? Take charge of your career path.

February 27, 2017

How to Climb to the Top in Any Sales Organization. With Lee Bartlett. #392

Lee Bartlett, is a sales expert, entrepreneur, and author of a new book titled, The No. 1 Bestseller.

KEY TAKEAWAYS

[1:25] Lee wrote The No. 1 Bestseller as his interpretation of sales excellence — what top salespeople do differently from their colleagues and their competition.

[2:03] The book tells how a salesperson uses sales skills with a mindset and strategy, to work themselves consistently to the top of a sales organization.

[5:09] In Lee’s view, sales statistics can be viewed different ways, but there’s only one way to view a paycheck.

[7:01] Lee always aligned his expectations with those of the company. The company wanted $X million of new business; Lee calculated his sales and agreed on his salary to produce his part. Everyone was aligned, and they went to work.

[9:22] Lee worked both enterprise sales, and very high-value transactional sales, and the sales processes were always defined. Lee looked at the top salesperson to see how they worked.

[12:22] Lee asked customers how they wanted to be sold to, and then he aligned with their expectations.

[15:18] In his book Lee describes the level of preparation and responsiveness he applied to win these deals. In one year he won over 90% of the deals he pitched, with a product similar to competing products.

[17:55] Lee applied quantification to as many of the parts as possible, and built a strategy to be able to handle any situation.

[18:37] Lee explains “the magic” of a boardroom sales pitch. There is a difference in how a salesperson approaches, and adapts to the situation, depending on their ability to “read the room,” and engage with the influencers.

[20:49] In the pitch, behaviors and habits matter more than skills. Lee ended a pitch by pledging to help them through problems that may come up.

[24:05] Lee looked for new products, to be early in a business, and build it up, with a contribution to the culture of that product. Being involved with the right product that suited his personality was intrinsic to over achieving his goals.

[27:06] Lee didn’t personally work with scripting for cold calls. The minute someone took him off the script with a question, he would panic. So he learned the product, and internalized the message, which allowed an engaged dialog.

February 7, 2017

How to Win More Sales by Building Rapport. With Elinor Stutz. #375

Joining me once again on this episode of Accelerate! is my guest Elinor Stutz, an author, speaker, and consultant. She is author of the book, Nice Girls DO Get The Sale: Relationship Building That Gets Results, and, more recently, The Wish: A 360-Degree Business Development Process That Fuels Sales.

KEY TAKEAWAYS

[1:05] Elinor says, nothing is impossible. When a good idea hits you, go for it, and you’ll have no regrets.

[3:51] Today’s biggest sales challenge is credibility and trust, and getting physical access to the customer. Trust and credibility come from person-to-person contact. Words, actions, and deeds need to be in sync, as they are your brand.

[5:51] Clients don’t want you to sell a product. They want to tell you their problems, and to hear how you plan to help solve them, if you can. It starts with building rapport and trust.

[6:17] 130 years into industrial sales, why is building rapport the biggest issue? Is the extroverted, aggressive salesperson not a personality that builds rapport easily? Humor and kindness go farther than product features, in securing a sale.

[10:11] The Wish tells of how Elinor wanted people to contact her, and to come to her for assistance. Social media made it happen, when she learned the techniques. The Internet sales funnel is upside-down, if you put the right pieces in place.

[12:20] Know your authentic self and story; make it your brand; develop content; communicate to attract interest among multiple audiences; and build relationships.

[14:10] Sharing personal stories develops commonality with your audience. Elinor’s blogs include a short introduction, her own related story, and asking questions about the reader’s story, to help solve the problem addressed at the top.

[15:32] Reciprocity encourages a prospect to reveal something about themselves, after you reveal something about yourself.

[16:18] Your story has human elements. Talk about your original vision, the struggles you had, how you overcame them, where you are today, and how your long-term vision has developed. People will buy into your journey.

[20:07] Make your Tweets 75% helpful information that your audience wants, needs, and desires, and 25% tips with a link for people to learn more. Elinor often includes a video within a blog. Share Tweets and posts. Join an online sales group.

 

January 27, 2017

How to Accelerate Your Success by Studying Great Books. With Bridget Gleason. #366

Welcome to another Front Line Friday with my very special guest, Bridget Gleason. On this week’s episode, Bridget and I discuss the eight great sales books most frequently recommended by my guests, how your team or organization can participate in Andy’s 12-month reading program, and what books Andy and Bridget are reading right now.

KEY TAKEAWAYS

[1:21] The topic is books — the top five recommendations from the world’s leading sales and marketing experts who have been guests on Accelerate!

[2:51] Number One, by far, is How to Win Friends and Influence People, by Dale Carnegie, published in 1936, in the heart of the Great Depression. Carnegie had worked selling for Armour, and taught public speaking. It is as relevant today, as ever.

[5:56] Number Two is SPIN Selling, by Neil Rackham, a good basic book about B2B Sales, and the Spin model: Situation, Problem, Implication, Need-payoff. Bridget has taught SPIN selling. It is still very relevant to put in practice, company-wide.

[10:31] Number Three is The Challenger Sale, by Matthew Dixon and Brent Adamson. It is embraced by large enterprise, selling complex products.

[13:53] Number Four is Think and Grow Rich, by Napoleon Hill. This timeless classic for motivation and inspiration offers a 13-step formula for reaching goals.

[16:54] Number Five is actually a tie between four books: First, To Sell is Human: The Surprising Truth About Moving Others, by Daniel Pink. Everybody is an influencer, even if not in sales. Most white-collar employees influence others in their jobs.

[18:15] Andy refers to Robert Cialdini’s term, ‘Influence Professional.’

[19:04] Also tied for Number Five, is New Sales. Simplified. The Essential Handbook for Prospecting and New Business Development, by Mike Weinberg. It is a modern classic, blunt and direct on what you can do better.

[20:25] Also tied for Number Five, is The Greatest Salesman in the World, by Og Mandino. It is a short parable that teaches behaviors for a lifetime of success and fulfillment.

[22:15] Finally, also tied for Number Five, is Zero-Time Selling: 10 Essential Steps To Accelerate Every Company’s Sales, by your host, Andy Paul! It is a favorite of Bridget’s; she hopes it stays on the modern classics list — a quick read, widely applicable.

[23:38] Andy has prepared a 12-month reading list for clients. Contact Andy, to read along. Not homework! If you do it, as a manager you provide notebooks, and 15–20 minutes of the business day, for your people to read, and to journal.

January 18, 2017

Accelerate Your Success by Investing in Your Development. With Mike Weinberg. #358

Joining me for the third time on Accelerate! is my friend Mike Weinberg. He’s the author of two excellent books: New Sales. Simplified, and Sales Management. Simplified. Among the topics that Mike and I discuss are how salespeople can stop being commoditized and how you are responsible for your own development and success as a salesperson.

KEY TAKEAWAYS

[2:08] The biggest challenge facing salespeople today, is being commoditized, instead of being seen as value producers.

[3:12] Why it’s essential salespeople must view themselves as consultants, professional problem-solvers and value creators.

[5:20] Being responsive — which is crucial — does not require you to provide a proposal prematurely. Mike explains why.

[8:06] Take ownership of your sales process. Tell the client you need to meet with them for discovery, so the proposal will be relevant to them.

[11:17] Salespersons used to be mentored in their roles. Now, they are sent out untrained, with a quota.

[12:53] The customer is learning and growing faster than the seller. The buyer doesn’t need the seller for info — they are drowning in it. Provide value by consulting to their needs.

[15:09] Mike’s message: Listen to Andy’s podcasts and link to the guest content; buy the books, especially, Amp Up Your Sales, by Andy Paul, and watch your sales! Invest in yourself!

[19:43] Andy’s lesson: regardless of any training your company provides or fails to provide, you have responsibility for your success, and there are resources available all around you.

[21:03] It’s the top people who invest in themselves, and take responsibility for their individual development. Andy pays a coach, and joined a Mastermind group.

[21:40] Your prospect really is in a less-than-optimal situation. You can help them. If your motivation is to help the customer win, you’re going to win. Prospect them, by all means, with all you’ve got, and get in front of them for discovery.

[25:38] Phone and email outreach methods are still valuable. Don’t give in to people who say they aren’t. Use every channel that touches your client positively.

December 20, 2016

Marketing Into the Sales Funnel. With Matt Heinz. #335

Joining me for the second time on Accelerate! is my guest Matt Heinz. Matt is Founder and CEO of Heinz Marketing, and the author of Full Funnel Marketing: How to Embrace Revenue Responsibility & Increase Marketing’s Influence On Pipeline Growth & Closed Deals. Among the many topics that Matt and I discuss are how Full Funnel Marketing is a challenge to marketers; how to measure Marketing’s contribution to the pipeline; the challenges for integrating Marketing and Sales; and why so many sales reps have trouble selling the outcome vs their product.

December 17, 2016

How to Deal with the Iceberg Below the Surface. With Alen Mayer. #333

Joining me on this episode of Accelerate! is my friend Alen Mayer. Alen is a sales thought leader, CEO of North American Sales Training, and author of Selling For Introverts. Among the many topics that Alen and I discuss are how he learned to ask the right questions to prospects, how your mindset influences your selling behavior and the buying behavior of prospects, whether most sales professionals actually identify the right concerns of prospects, and how buyers expect to be engaged by sales reps.

December 10, 2016

Why Good Enough is Better than Perfection. With Edward Nevraumont. #327

Joining me on this episode of Accelerate! is my guest Edward Nevraumont. Edward is a speaker, author, and consultant with a long track record of success at companies like Procter & Gamble, McKinsey and Expedia. Among the many topics that Edward and I discuss are the battle between good enough and excellent (and why good enough is almost always better), practical tips to improve your sales with the information you already have in hand, and the value of responsiveness what you gain by making callbacks in seconds.

November 12, 2016

How to Sell with GRIT (Generosity, Respect, Integrity and Truth.) With Laurie Sudbrink. #304

My guest on this episode of Accelerate! is Laurie Sudbrink, Founder and President of Unlimited Coaching Solutions, Inc., author of the book, Leading with GRIT: Inspire Action and Accountability with Generosity, Respect, Integrity and Truth. Some of the key topics Laurie and I discuss are the key elements of selling with GRIT, how to implement change in yourself and in your organization, and the five steps of change Laurie prescribes that you can use to transform your selling.

October 3, 2016

The Science of Marketing and Sales Alignment. With Peter Mollins. #269

I’m excited to talk to my guest, Peter Mollins, CMO at KnowledgeTree. On this episode, Peter and I talk in depth about the alignment and communication between sales and marketing departments. And, how better collaboration at every stage in the sales funnel will lead to generating more revenue.