How to Sell and Thrive in the Experience Economy. With Shep Hyken. #229
My guest is Shep Hyken, a leading expert in Customer Service and the Customer Experience, a Hall of Fame Speaker, and New York Times & Wall Street Journal bestselling author of The Cult of the Customer and The Amazement Revolution. Among the many topics Shep and I discuss are the experience economy and how that influences how you sell and support your customers. He lays out the critical difference between customer service and customer success, and describes his 6-step program for building a culture of customer service in your team.
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More about Shep Hyken
What’s your most powerful sales attribute?
I think reputation has a whole lot to do with it - the confidence that we create through the reputation we have.
Who is your sales role model?
You (Andy Paul). Also, Zig Ziglar and Tom Hopkins.
What’s one book that every salesperson should read?
The Experience Economy by B. Joseph Pine II and James H. Gilmore.
What music is on your playlist right now?
I love Eric Clapton; Santana, The Allman Brothers.
Contact Shep Hyken
Google: “Shep Hyken”
Free chapter from Amp Up Your Sales: Powerful Strategies That Move Customers to Make Fast, Favorable Decisions. Ranked as one the Top 20 most-highly rated sales books of all time by Amazon.
Free chapters from Zero-Time Selling, 10 Essential Steps to Accelerate Every Company’s Sales.Awarded one of Top 3 Sales & Marketing books of 2011 by Top Sales World.
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Andy is the host of the top-rated 6-day per week podcast, Accelerate!, the go-to resource for the best sales advice online. He is the author of Amp Up Your Sales: Powerful Strategies That Move Customers To Make Fast, Favorable Decisions. Amp Up Your Sales is on HubSpot's list of the 20 Top Rated Sales Books of All Time. He is also the author of Zero-Time Selling: 10 Essential Steps to Accelerate Every Company’s Sales (which won Top Sales World's award as one of the Top 3 Sales & Marketing books of 2011.)