How to Win More Sales by Building Rapport. With Elinor Stutz. #375
Joining me once again on this episode of Accelerate! is my guest Elinor Stutz, an author, speaker, and consultant. She is author of the book, Nice Girls DO Get The Sale: Relationship Building That Gets Results, and, more recently, The Wish: A 360-Degree Business Development Process That Fuels Sales.
[1:05] Elinor says, nothing is impossible. When a good idea hits you, go for it, and you’ll have no regrets.
[3:51] Today’s biggest sales challenge is credibility and trust, and getting physical access to the customer. Trust and credibility come from person-to-person contact. Words, actions, and deeds need to be in sync, as they are your brand.
[5:51] Clients don’t want you to sell a product. They want to tell you their problems, and to hear how you plan to help solve them, if you can. It starts with building rapport and trust.
[6:17] 130 years into industrial sales, why is building rapport the biggest issue? Is the extroverted, aggressive salesperson not a personality that builds rapport easily? Humor and kindness go farther than product features, in securing a sale.
[10:11] The Wish tells of how Elinor wanted people to contact her, and to come to her for assistance. Social media made it happen, when she learned the techniques. The Internet sales funnel is upside-down, if you put the right pieces in place.
[12:20] Know your authentic self and story; make it your brand; develop content; communicate to attract interest among multiple audiences; and build relationships.
[14:10] Sharing personal stories develops commonality with your audience. Elinor’s blogs include a short introduction, her own related story, and asking questions about the reader’s story, to help solve the problem addressed at the top.
[15:32] Reciprocity encourages a prospect to reveal something about themselves, after you reveal something about yourself.
[16:18] Your story has human elements. Talk about your original vision, the struggles you had, how you overcame them, where you are today, and how your long-term vision has developed. People will buy into your journey.
[20:07] Make your Tweets 75% helpful information that your audience wants, needs, and desires, and 25% tips with a link for people to learn more. Elinor often includes a video within a blog. Share Tweets and posts. Join an online sales group.
Don't Miss Out!
My practical and actionable strategies to help you sell more.
Actionable insights from the experts on my top-rated podcast, Accelerate!
It's all in my weekly summary of what you need to know now:
The Weekly Sales Fix.
Delivered just for you.
(And...for the thousands who already subscribe. Join them!)
Click to tweet: How to win more sales by building rapport, with @SmoothSale now on #accelerate! http://bit.ly/2kYbVRL
More about Elinor Stutz
Is it easier to teach a technical non-salesperson how to sell, or to teach a salesperson how to sell a technical product?
I am non-technical. Who’s motivated to learn? I don’t know that one is truer than the other.
What’s one non-business, non-sales book that every salesperson should read?
Think and Grow Rich, by Napoleon Hill. It was outstanding advice in it. It’s a book on mindset.
If there’s one thing you could change about your business self, what would it be?
Probably to start hiring people.
What’s your favorite quotation. What words of wisdom do you live by?
“Believe, Become, Empower.” That is my own quote, from when I overcame a broken neck that I was not supposed to survive. It also applies to business.
Contact Elinor Stutz
Contact Elinor: Elinor@SmoothSale.net
Phone: (408) 209-0550 on Eastern Time
Engagio’s Account Based Marketing and Sales platform enables teams to measure account engagement and orchestrate human connections at scale.
KiteDesk helps sales teams build predictable pipeline through smart software– A single screen with all the leads, email, and phone workflows for success.
Sign Up for Email Updates
Andy is the host of the top-rated 6-day per week podcast, Accelerate!, the go-to resource for the best sales advice online. He is the author of Amp Up Your Sales: Powerful Strategies That Move Customers To Make Fast, Favorable Decisions. Amp Up Your Sales is on HubSpot's list of the 20 Top Rated Sales Books of All Time. He is also the author of Zero-Time Selling: 10 Essential Steps to Accelerate Every Company’s Sales (which won Top Sales World's award as one of the Top 3 Sales & Marketing books of 2011.)