#470. How to Win By Being Nice. With Doug Sandler.
Doug Sandler, blogger, host of the Nice Guys on Business podcast, and author of Nice Guys Finish First, joins me on this episode of #Accelerate!
[4:29] Doug describes what it is to be a nice guy. It’s doing the right things even when people don’t see, going beyond expectations, showing empathy and gratitude, and catching someone doing something right. People are attracted to this.
[6:00] Negativity is more exposed now, because people post on social media the things they used to keep to say in private.
[8:47] Doug quotes Gary Shandling, “If you don’t think nice guys finish first, then you don’t know where the finish line is.” Doug uses niceness as his MO.
[13:11] Doug suggests assessing your own level of niceness: Do you show gratitude to your staff? Do you catch them doing the right things? He suggests mindfulness. Do you return calls and emails? Do you show empathy? Do you reach out?
[16:06] Doug has a program, “The Nice Guy 30.” It is not about getting anything in return. Create an environment of giving, without an agenda. It becomes more meaningful to you.
[17:13] Doug wrote a popular post, “24 Seconds that Will Change Your Life.” Send out two text messages a day to people you haven’t contacted in the last 30 days. Doug explains the responses you could get. It builds relationships.
[20:21] Winning in business is about winning relationships. Create an environment where people can know, like, and trust you naturally. Set unrealistic expectations, and exceed them every time. You have to do what you say you will do.
[22:27] You get more business from customers you already have, if you develop those relationships. New customers focus on price, while existing customers consider relationship value.
[24:51] Doug tells of a doctor’s appointment when everyone just looked at the PC. Doug asked, “Can we just have a conversation?” Treat everyone as a human being.
[28:15] Robert Cialdini says people like to do business with people they think like them! Being nice, concerned, and asking about them, sends a message. There is a need for instant rapport. Research first. If networking, ask leading questions.
[32:32] Sharing the discomfort of a networking event can open a connection. Show vulnerability, transparency, authenticity, and open up engagement. Doug talks on his podcast the same as with his best friend.
[33:51] Doug’s podcast, The Nice Guys on Business, was started as a channel to promote his services, is now the hub of his entire business, after two years and 330 episodes. Doug’s and Andy’s podcasts are featured on the C-Suite Radio Network.