February 26, 2016

On Accelerate! Now: Episode 100 Front Line Friday with Bridget Gleason. What is the Role of Account Management in Growing Your Revenue?

My regular guest on Front Line Friday is Bridget Gleason, VP of Corporate Sales for SumoLogic. In this episode, Bridget and I have a conversation about the evolving role of account management in supporting customers and growing account-based revenue. Included among the questions we discuss are:

  • What are the primary responsibilities of account managers?
  • Which department should account management be a part of? Sales or Customer Success?
  • When should accounts be transitioned from account execs to account managers?
  • Should account managers carry a quota?
  • How to align the interests of sales and customer success

If you’re a sales leader or sales manager, then be sure to join us for this episode!