April 28, 2016

On Accelerate! Now: Episode 144 with Guy Nirpaz. The Role of Customer Success Teams in Growing Your Revenue

Guy Nirpaz is the co-founder and CEO of Totango, a leading customer success platform. He is also the author of the new book Farm Don’t Hunt: The Definitive Guide to Customer Success.  In today’s episode Guy and I discuss the critical role Customer Success teams play in expanding the lifetime value of your customers. Among the many topics we are discuss are:

  • The essential differences between Customer Success and Customer Service. And, what this means for your business.
  • The role of Customer Success in onboarding, expanding and renewing customer relationships.
  • How to use Customer Success data to reduce customer churn.
  • The role of value creation in driving renewals.
  • The biggest challenges that customer success teams face.