How to Sell and Thrive in the Experience Economy. With Shep Hyken. #229
My guest is Shep Hyken, a leading expert in Customer Service and the Customer Experience, a Hall of Fame Speaker, and New York Times & Wall Street Journal bestselling author of The Cult of the Customer and The Amazement Revolution. Among the many topics Shep and I discuss are the experience economy and how that influences how you sell and support your customers. He lays out the critical difference between customer service and customer success, and describes his 6-step program for building a culture of customer service in your team.