In this episode of Accelerate, Lincoln Murphy shares the ins and outs of customer success.
In this episode of Accelerate, Bridget Gleason shares how to build the right relationships with your buyers.
In this episode of Accelerate, Peter Shankman shares how to always exceed your customer’s expectations
In this episode of Accelerate, Dan Englander shares how to keep your customers engaged and involved beyond the initial sale.
In this episode of Accelerate, Shep Hyken discusses the experience economy and how that influences how you sell and support your customers.
Dave Blake is the founder and CEO of ClientSuccess, a platform that helps Customer Success team proactively manage, retain and grow their existing customer base. In this episode, Dave talks about the role CS teams play in retaining customers, opening doors to up-selling, and minimizing the churn among subscribers. Among the topics we discuss are: The important differences between Client …
Guy Nirpaz is the co-founder and CEO of Totango, a leading customer success platform. He is also the author of the new book Farm Don’t Hunt: The Definitive Guide to Customer Success. In today’s episode Guy and I discuss the critical role Customer Success teams play in expanding the lifetime value of your customers. Among the many topics we are discuss …