The Art of Customer Relationship Building. With Meredith Elliot Powell.

On episode #168 of Accelerate! my guest is Meridith Elliot Powell, an award-winning author, speaker, and coach. She has authored several books, including Winning In the Trust & Value Economy and her latest, Own It: Redefining Responsibility-Stories of Power, Freedom & Purpose, which is about how to build cultures that inspire ownership to create profits. In today’s episode, I chat …

On Accelerate! Now: Episode 146 with Jason Treu. How to Build Relationships that Transform Your Sales and Your Life.

Jason Treu (pronounced “Troy”) is a leading business and relationship coach, and author of two excellent books Social Wealth: How to Build Extraordinary Relationships by Transforming the Way We Live, Love, Lead and Network and Extraordinary: The Art of the Exceptional Life. In this episode, Jason and I explore the steps sales reps should take to build rapport and trust, and strengthen …

On Accelerate! Now: Episode 68 with Jon Ferrara. The More Digital We Get, The More Human We Need To Be. How To Pay Forward Relationships To Become A Trusted Advisor To Your Customers.

In this information-packed, rapid-fire episode, Jon Ferrara, founder and CEO of Nimble, and one of the early pioneers of the entire sales force automation industry, lays out what he believes are the dangers of the sales stack becoming too complex and too costly; putting too much emphasis on the technology and not enough on prospects and customers. He describes a …

On Accelerate! Now: Episode 54 Front Line Friday with Bridget Gleason. Five Common Reasons Buyers Say No And How To Get To Yes

My regular guest on Front Line Friday is Bridget Gleason. Bridget is VP of Corporate Sales at SumoLogic. On this episode, Bridget and I talk about five common sales objections and how to work with the buyer to get to yes. We also dive into the subject of trust; why it’s essential to take the steps to quickly build trust …

3 Requirements To Build Lasting Customer Relationships

Effective and durable customer relationships are like the relationship I had with Riley, my late, great Golden Retriever. Like any good Golden Retriever, my buddy Riley was serenely uncomplicated and ecumenical with his affections. He loved anybody who plied him with kibble twice a day, patiently tossed him his ball, told him what a good boy he was while scratching …